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Mercedes-Benz has announced a recall affecting several high-performance AMG hybrid models due to a software error that could result in a loss of drive power. This situation raises potential safety concerns for drivers.
The recall includes popular models such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both versions of the AMG GLC 63 S E Performance (the standard SUV and the coupe-like variant) from model years 2023 to 2025. Approximately 2,943 vehicles in the United States are impacted by this action.
Understanding the recall
The official announcement was made through a recall notice published by the National Highway Traffic Safety Administration (NHTSA) on February 28, under recall campaign number 25V129000. The primary issue involves a software malfunction that can lead to the failure of the starter motor and generator control unit, potentially causing a complete loss of drive power and increasing the likelihood of accidents.
How the issue was discovered
Mercedes-Benz first identified the software problem in late 2024 after customers reported their vehicles failing to start unexpectedly. Following a comprehensive investigation, the manufacturer recognized the serious risk associated with the software error, leading to the recall. Notably, Mercedes-Benz has indicated that no accidents or injuries have been reported in connection with this defect.
Next steps for affected owners
Affected vehicle owners will begin receiving notifications by mail starting April 29. This correspondence will provide further details about the recall and the necessary actions to take. The remedy involves dealers updating the control unit’s software, a service that will be offered at no cost to vehicle owners.
Contact information for inquiries
Mercedes-Benz has encouraged any affected individuals seeking more information to contact the company directly. Owners can call 1-800-367-6372 or visit the automaker’s dedicated recall website for additional details.
Staying informed about recalls is crucial for vehicle owners, as it plays a significant role in ensuring safety on the roads. By promptly addressing these software issues, Mercedes-Benz aims to uphold the reliability and performance standards expected from its luxury vehicles.