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Mercedes-Benz recalls select AMG hybrid models due to software issues
Mercedes-Benz has announced a recall affecting specific hybrid models from its high-performance AMG division. The recall is prompted by a software malfunction that could result in a significant loss of driving power, posing potential safety risks for drivers.
The recall includes a range of models, such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both versions of the AMG GLC 63 S E Performance—the traditional SUV and its sportier coupe-like variant. These vehicles span model years from 2023 to 2025, impacting a total of 2,943 units in the United States.
Understanding the software issue
The National Highway Traffic Safety Administration (NHTSA) issued a recall notice on February 28, citing campaign number 25V129000. This notice reveals a malfunction linked to the starter motor and generator control unit. A failure in these components could lead to an unexpected loss of drive power, increasing the risk of accidents.
Mercedes-Benz became aware of the issue in late 2024 when individual customers reported difficulties starting their vehicles. Following a comprehensive investigation, the automaker acknowledged that the defect may present a safety hazard. However, they confirmed that they have not received reports of any accidents or injuries related to this problem.
Steps to remedy the situation
Mercedes-Benz has outlined a clear solution to address the software glitch affecting certain vehicle models. Dealers have been directed to perform a software update on the impacted control units at no cost to vehicle owners. This measure ensures that the affected models can safely resume operation on the roads.
Notification process for owners
Owners of the affected vehicles will begin receiving formal notifications by mail starting April 29. This correspondence will contain vital information regarding the recall, along with instructions on how to complete the required updates. For immediate assistance or further inquiries, Mercedes-Benz has established a customer support line at 1-800-367-6372. Additional details are also accessible on the company’s official recall website.
Importance of addressing recalls
Recalls play a vital role in automotive safety, acting as a proactive measure to mitigate potential hazards before they develop into serious incidents. The recent recall from Mercedes-Benz highlights the necessity of maintaining software integrity in modern vehicles, where technology increasingly influences both performance and safety.
As hybrid technology continues to advance, manufacturers must emphasize rigorous testing and quality control to ensure optimal functionality across all systems. This commitment to timely issue resolution demonstrates Mercedes-Benz’s dedication to customer safety and satisfaction.
For owners of the affected models, staying informed about this recall is essential. Taking the necessary steps to ensure your vehicle’s safety is crucial. Monitoring manufacturer communications can help navigate any risks associated with vehicle operation.