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In a significant move, Mercedes-Benz has announced a recall affecting specific models from its high-performance AMG series. This decision arises from a software glitch that could potentially lead to a loss of drive power, raising safety concerns for drivers. The recall underscores the importance of vehicle software reliability, particularly for advanced hybrid systems.
The recall encompasses several models, including the AMG S 63 E Performance, AMG GT 63 S E Performance (4-Door Coupe), AMG GT 63 S E Performance, AMG SL 63 S E Performance, as well as both the standard AMG GLC 63 S E Performance SUV and its coupe variant. These vehicles, manufactured between 2023 and 2025, total approximately 2,943 units in the United States.
Understanding the recall details
According to a notice filed with the National Highway Traffic Safety Administration (NHTSA) on February 28, identified by recall campaign number 25V129000, the root of the issue lies in a software error affecting the starter motor and generator control unit. This malfunction could result in a complete loss of drive power, significantly increasing the likelihood of an accident for the driver and others on the road.
Immediate actions for vehicle owners
To address this issue, Mercedes-Benz has outlined a straightforward solution: dealers will update the affected vehicles’ control unit software. This service will be provided at no cost to vehicle owners, ensuring that necessary corrections are made swiftly and effectively.
The automaker first became aware of this potential malfunction in late 2024 after receiving reports from owners regarding difficulties in starting their vehicles. Following a comprehensive investigation, Mercedes-Benz determined that the issue posed a safety risk that could not be dismissed. However, the company has reassured customers that there have been no reported incidents or injuries linked to this particular defect.
Notification and support for affected owners
Owners of the impacted AMG hybrid models will receive a formal notification via mail, starting April 29. This letter will contain crucial information about the recall and the steps necessary to have their vehicles serviced. For further inquiries or assistance, Mercedes-Benz has provided a dedicated contact number: 1-800-367-6372. Additionally, the automaker’s official recall webpage offers up-to-date information.
The recall serves as a reminder of the increasing complexity of modern vehicles, where software plays a pivotal role in overall performance and safety. As automotive technology continues to evolve, manufacturers must maintain vigilant oversight of their software systems to prevent such issues from arising.
The significance of vehicle software reliability
In today’s automotive landscape, the role of software cannot be overstated. As vehicles become more technologically advanced, the reliance on software for essential functions grows. This incident underscores the critical need for robust testing and quality assurance procedures during the development of vehicle systems.
As Mercedes-Benz navigates this recall, it reflects a commitment to consumer safety and product integrity. Customers can take solace in knowing that the company is acting proactively to rectify issues that may affect the driving experience. The swift response to these reports may help mitigate potential risks and enhance overall trust in the brand.