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Mercedes-Benz has announced a recall involving several models from its high-performance AMG lineup. This decision is due to a software malfunction that may result in a loss of drive power, raising safety concerns for drivers.
The recall affects the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both variants of the AMG GLC 63 S E Performance: the standard SUV and its coupe-like version. The impacted production years range from 2023 to 2025, totaling 2,943 vehicles in the United States.
Understanding the recall details
The recall notice issued by the National Highway Traffic Safety Administration (NHTSA) indicates that the issue originates from the vehicle’s software. The malfunction could lead to failures in the starter motor and generator control unit, possibly resulting in a complete loss of drive power. This situation heightens the risk of accidents, necessitating prompt action.
Steps for resolution
Mercedes-Benz has implemented a remediation plan that includes updating the control unit’s software. This service will be provided at no cost to vehicle owners, ensuring that necessary corrections are made efficiently.
The company first identified the issue in late 2024 when it received multiple reports regarding vehicles that failed to start. Following a comprehensive investigation, Mercedes acknowledged the potential safety risk. Fortunately, there have been no known accidents or injuries associated with this software defect.
Owner notifications and support
Owners of the affected vehicles will receive notifications by mail starting April 29, outlining the next steps. For further information or assistance, Mercedes-Benz encourages contacting its dedicated customer service line at 1-800-367-6372 or visiting the official recall webpage.
Importance of addressing vehicle recalls
Vehicle recalls are essential for ensuring the safety of drivers and passengers. The proactive measures taken by manufacturers like Mercedes-Benz reflect their commitment to quality and safety. By promptly addressing software issues and informing customers, the automaker aims to reduce risks and enhance the overall driving experience.
The recall of selected plug-in hybrid AMG models emphasizes the need for vigilance in vehicle maintenance and safety. As manufacturers innovate, it is crucial for consumers to remain informed about potential issues and take appropriate action to ensure their vehicles operate safely.