Argomenti trattati
Mercedes-Benz has announced a recall impacting multiple plug-in hybrid models from its high-performance AMG division. This action addresses a software error that could lead to a significant loss of drive power, potentially jeopardizing vehicle safety.
The recall includes models such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and AMG GLC 63 S E Performance, available in both standard and coupe-like styles. Approximately 2,943 vehicles in the U.S. market, covering model years 2023 to 2025, are affected.
Understanding the recall details
According to a notice published by the NHTSA, a software fault has been identified under recall campaign number 25V129000. This issue may cause the starter motor and generator control unit to malfunction, potentially resulting in a complete loss of drive power. Such a failure significantly increases the risk of accidents.
Steps to resolve the issue
To address this concern, dealerships will provide a software update for the control unit at no cost to vehicle owners. Mercedes-Benz is taking proactive steps to ensure that affected customers receive the necessary assistance promptly.
Background on the situation
Mercedes-Benz issues recall due to software glitch
Mercedes-Benz identified a potential safety issue in late 2024 after receiving multiple reports from vehicle owners experiencing difficulties starting their cars. Following a comprehensive investigation, the automaker confirmed that a software glitch posed a safety risk. However, the company reported no known accidents or injuries linked to this defect.
Notification and support for owners
Beginning April 29, Mercedes-Benz will contact affected vehicle owners by mail to notify them of the recall and outline necessary actions. Owners seeking additional information or assistance can reach out to the automaker at 1-800-367-6372. Furthermore, more details are available on the company’s official recall page.
By addressing these software issues promptly, Mercedes-Benz seeks to reinforce its commitment to safety and performance within its AMG lineup. This recall highlights the critical need for maintaining high standards in automotive technology and underscores the necessity for manufacturers to remain vigilant in monitoring their vehicles after production.