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Mercedes-Benz has announced a recall involving specific models from its high-performance AMG lineup. This action is due to a significant software malfunction that may lead to a loss of drive power, increasing the risk of accidents. The recall impacts a total of 2,943 vehicles in the United States, including various AMG plug-in hybrid models manufactured between 2023 and 2025.
Identifying the affected models
The recall affects several specific vehicles, including the AMG S 63 E Performance, AMG GT 63 S E Performance in both 4-Door Coupe and standard configurations, as well as the AMG SL 63 S E Performance and AMG GLC 63 S E Performance. This latter category encompasses both the traditional SUV and coupe-like versions. Owners of these models should stay informed about the potential risks linked to this software issue.
Understanding the software error
A notice from the National Highway Traffic Safety Administration (NHTSA) highlights a software error associated with recall campaign number 25V129000. This issue pertains to the starter motor and generator control unit. A malfunction in these components can result in a complete loss of drive power, which increases the likelihood of a crash. While the manufacturer has not reported any accidents or injuries related to this issue, they have implemented this recall as a precaution to protect customer safety.
Steps to remedy the situation
Mercedes-Benz has proposed a clear solution for vehicle owners affected by the recent issues. The remedy involves updating the software of the control unit, a service that will be provided at no cost to the owners. This update aims to correct the identified software error, restoring the vehicle’s functionality and ensuring safe operation.
Notification process for owners
As part of the recall protocol, Mercedes-Benz will begin notifying owners of the affected vehicles by mail on April 29. This notification will include details about the recall and instructions on how to proceed with the repair process. It is crucial for owners to pay close attention to this correspondence to ensure their vehicle is properly updated.
Contacting Mercedes-Benz for assistance
Vehicle owners with questions or concerns about this recall should contact Mercedes-Benz directly. The company can be reached at 1-800-367-6372 or through the official Mercedes-Benz recall webpage. Staying informed about vehicle safety is essential.
The proactive recall of specific AMG hybrid models by Mercedes-Benz underscores the automaker’s dedication to customer safety and satisfaction. By promptly addressing the software issue, Mercedes-Benz aims to mitigate potential risks and maintain its reputation for high performance and safety.