In a significant safety measure, Mercedes-Benz has announced a recall affecting certain plug-in hybrid models from its AMG performance division. This decision follows the identification of a software malfunction that could lead to power loss while driving, thereby increasing the risk of accidents.
The recall impacts a total of 2,943 vehicles in the United States, including prominent models such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both versions of the AMG GLC 63 S E Performance (SUV and coupe). These vehicles span model years from 2023 to 2025.
Understanding the recall details
As noted in the recall notice issued by the National Highway Traffic Safety Administration (NHTSA), under recall campaign number 25V129000, the primary issue relates to the vehicle’s software. Specifically, a fault in the starter motor and generator control unit could lead to their failure, resulting in a total loss of drive power and increasing the risk of a crash.
Actions to be taken
In response to this problem, Mercedes-Benz will implement a solution that entails dealers updating the software in the control units of the affected models. This essential service will be provided to vehicle owners at no cost, underscoring the company’s commitment to safety.
Timeline and communication
The automaker became aware of the software issue in late 2024 after receiving customer reports regarding difficulties in starting their vehicles. Following a comprehensive investigation, Mercedes-Benz confirmed that the issue could pose safety hazards. Importantly, the company has stated that it is not aware of any accidents or injuries resulting from this defect.
Notifications will be mailed to owners of the affected vehicles starting on April 29. This correspondence will include instructions on how to proceed with the necessary software updates. Owners seeking additional information or assistance can contact Mercedes-Benz directly at 1-800-367-6372 or visit their official recall website.
This recall reflects Mercedes-Benz’s dedication to upholding the highest safety standards across its vehicle lineup. By promptly addressing the software issue, the company reinforces its commitment to customer safety and satisfaction.