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Mercedes-Benz has announced a recall for several of its AMG performance hybrid models due to a significant software malfunction that could potentially compromise driving power. This recall affects a total of 2,943 vehicles in the United States, spanning model years 2023 through 2025.
The affected models include the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both the standard and coupe variants of the AMG GLC 63 S E Performance.
Understanding the nature of the recall
According to a recall notice from the National Highway Traffic Safety Administration (NHTSA), the issue pertains to the starter motor and generator control unit potentially failing due to the software error. This malfunction could lead to a complete loss of drive power, heightening the risk of accidents.
Mercedes-Benz became aware of this critical issue in late 2024 when they started receiving reports from customers regarding difficulties in starting their vehicles. Upon investigating these cases, the automaker concluded that there could be a potential safety hazard, which led to the decision to initiate a recall.
Steps for remediation
To address this problem, Mercedes-Benz will provide a free-of-charge service to all affected vehicle owners. The remedy involves updating the control unit’s software, ensuring that the vehicles operate as intended. Owners can expect notifications to be sent out via mail starting on April 29.
While the company has indicated that there have been no reported accidents or injuries related to this defect, they are taking proactive measures to ensure the safety of their customers and preserve the integrity of their vehicles.
What affected owners should do
For owners of the affected AMG hybrid models, it is essential to stay informed about the recall process. Mercedes-Benz has set up a dedicated support line at 1-800-367-6372, where vehicle owners can seek further details regarding the recall and the necessary steps to ensure their vehicles are updated appropriately.
Additionally, the automaker has established a recall page on their official website, which provides comprehensive information and resources pertaining to the recall.
As the automotive industry evolves and embraces hybrid technology, it is crucial for manufacturers to maintain rigorous standards of quality and safety. This recall serves as a reminder of the importance of software reliability in modern vehicles, especially those designed for high-performance driving.
The recall of these AMG hybrid models underscores Mercedes-Benz’s commitment to customer safety and satisfaction. By addressing the software issue promptly and transparently, the company aims to reinforce trust among its clientele while ensuring that their vehicles meet the highest performance standards.