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Mercedes-Benz has announced a significant recall affecting its lineup of AMG plug-in hybrid vehicles due to a software error that may reduce drive power, posing risks to drivers and passengers. Affected owners must understand the implications of this recall as the manufacturer prioritizes consumer safety.
The recall encompasses the following models: AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both iterations of the AMG GLC 63 S E Performance, which include the standard SUV and coupe-like versions, all produced from the 2023 to 2025 model years. In total, approximately 2,943 vehicles in the United States are involved in this recall.
Understanding the recall details
The National Highway Traffic Safety Administration (NHTSA) publicly announced the recall on February 28, under campaign number 25V129000. The primary issue is a malfunction that could cause the starter motor and generator control unit to fail. Such a failure may lead to a complete loss of drive power, significantly increasing the risk of accidents.
What owners need to know
Mercedes-Benz has implemented proactive measures to address this risk. The remedy includes a software update for the affected units, which authorized dealers will perform at no cost to vehicle owners. It is vital for owners of these models to utilize this service to ensure their vehicles remain safe and operational.
The automaker became aware of the issue in late 2024 after receiving multiple customer reports about starting difficulties. A thorough investigation revealed a safety concern that warranted immediate attention. Fortunately, Mercedes-Benz confirmed that there have been no reports of accidents or injuries related to this defect to date.
Communication with vehicle owners
To keep affected customers informed, Mercedes-Benz will begin mailing notifications on April 29. This correspondence will include detailed instructions on how to resolve the issue and seek remediation. For additional information, customers can contact Mercedes-Benz directly at 1-800-367-6372 or visit the manufacturer’s dedicated recall webpage.
Ensuring safety and compliance
As a leading manufacturer in the automotive industry, Mercedes-Benz underscores the importance of safety and compliance in its vehicles, especially those with high-performance capabilities. The AMG line is renowned for its advanced engineering and driving dynamics, making it crucial for the company to swiftly and effectively address any potential defects.
While the recall of these plug-in hybrid models may cause some inconvenience, it is a necessary step to safeguard the well-being of drivers and passengers. Affected owners are encouraged to promptly contact their dealers to arrange the software update, ensuring that their vehicles operate safely and efficiently on the roads.