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Mercedes-Benz initiates recall for plug-in hybrid AMG vehicles
Mercedes-Benz has announced a significant recall affecting specific plug-in hybrid vehicles from its high-performance AMG division. The recall addresses a software malfunction that may result in drive power loss, creating potential hazards for drivers.
Details of the recall
The recall includes various models from the 2023 to 2025 range, specifically the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and AMG GLC 63 S E Performance (covering both the standard SUV and its coupe-like version). Approximately 2,943 vehicles in the United States are affected by this recall.
Understanding the software issue
The primary concern outlined in the official recall notice from the National Highway Traffic Safety Administration (NHTSA) is the potential failure of the starter motor and generator control unit. If this software issue is not resolved, it may result in a complete loss of drive power. Such a failure significantly increases the risk of a traffic accident, endangering both drivers and passengers.
Timeline of the recall
Mercedes-Benz first detected the defect in late 2024 when reports of vehicles failing to start began to emerge. Following a comprehensive investigation, the company acknowledged that a safety risk was indeed plausible. Fortunately, Mercedes has confirmed that, as of now, it is unaware of any accidents or injuries resulting from this specific defect.
Remedial actions for affected owners
Mercedes-Benz has announced a remedy for owners of vehicles included in the recent recall. The automaker will offer a complimentary software update for the affected control units to address the issue. This service will be conducted at authorized dealerships, ensuring that vehicle owners receive the necessary assistance at no cost.
Notification process
Owners of the impacted AMG models can expect to receive formal notifications by mail starting from April 29. This communication will provide further details about the recall and outline the steps needed to resolve the software issue. For additional inquiries or assistance, affected individuals can contact Mercedes-Benz directly at 1-800-367-6372 or visit the manufacturer’s dedicated recall webpage.
The recall poses a significant challenge for Mercedes-Benz, prompting the automaker to implement proactive measures to safeguard its customers and vehicles. By promptly addressing the software malfunction, Mercedes aims to maintain its reputation for quality and reliability within the competitive automotive market.