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Mercedes-Benz recalls AMG models due to software malfunction
Mercedes-Benz has announced a recall affecting multiple models from its AMG performance division. This decision follows the identification of a software malfunction that poses a risk of losing drive power, which could jeopardize vehicle safety.
The recall includes specific plug-in hybrid models manufactured between 2023 and 2025. Affected vehicles comprise the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both standard and coupe-like iterations of the AMG GLC 63 S E Performance. In the United States, approximately 2,943 vehicles are involved in this recall.
Understanding the software issue
On February 28, the National Highway Traffic Safety Administration (NHTSA) announced a recall under campaign number 25V129000. The recall addresses a software bug that may cause failures in the starter motor and generator control unit. Such failures could lead to a loss of propulsion, increasing the risk of accidents.
Mercedes-Benz identified the potential issue in late 2024 after receiving user reports about starting difficulties. Following a thorough investigation, the company acknowledged that a safety risk could not be entirely ruled out. However, there have been no recorded incidents of crashes or injuries related to this defect, according to statements from the automaker.
Remedial actions for affected vehicle owners
The solution for affected vehicle owners is a simple software update for the control unit. This service will be provided at no cost. Mercedes-Benz aims to address this issue promptly to ensure customer safety and satisfaction.
Notifications will begin on April 29, informing all registered owners of the affected vehicles about the recall and the subsequent steps. For further information, Mercedes-Benz provides support through its customer service hotline at 1-800-367-6372 or via their dedicated recall page on the company website.
Importance of addressing software malfunctions
The recent recall of select AMG plug-in hybrids by Mercedes-Benz underscores the paramount importance of software reliability in modern vehicles. This is particularly critical for high-performance models, where advanced technology plays a central role. Even minor software glitches can lead to serious consequences, affecting both safety and performance.
In the evolving landscape of automotive technology, manufacturers must prioritize comprehensive testing and swift action on software-related issues. Such diligence is essential for maintaining consumer trust and ensuring the safety of drivers and passengers alike.
As technology advances, automakers need to adapt their strategies to protect their customers. By proactively addressing this software issue, Mercedes-Benz reaffirms its commitment to quality and customer safety, highlighting the necessity of vigilance in vehicle safety standards.