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Mercedes-Benz has announced a recall affecting certain plug-in hybrid models from its prestigious AMG performance line. This decision follows a software malfunction that could result in a significant loss of drive power, jeopardizing vehicle safety.
The recall includes various models such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, and both the AMG GLC 63 S E Performance SUV and coupe variant, covering model years from 2023 to 2025. Approximately 2,943 vehicles are affected by this recall in the United States.
Understanding the software issue
According to the recall notice released by the National Highway Traffic Safety Administration (NHTSA) on February 28, under recall campaign number 25V129000, the identified software error may disrupt the functionality of the starter motor and generator control unit. This malfunction could lead to a total loss of drive power, thereby increasing the risk of a crash.
Investigation and findings
Mercedes-Benz first became aware of this issue in late 2024 when reports emerged regarding vehicles that were unable to start. Following a thorough investigation, the automaker determined that there was a potential safety risk associated with this software error. Notably, Mercedes-Benz has indicated that there have been no reported incidents of accidents or injuries linked to this defect.
Next steps for affected owners
Owners of the affected AMG models will begin receiving notification letters starting April 29. These letters will provide detailed instructions on how to resolve the issue. Affected owners are encouraged to contact Mercedes-Benz at 1-800-367-6372 for further clarification or to visit the automaker’s dedicated recall webpage for comprehensive information.
The solution involves a software update to the control unit, which will be conducted at no cost to vehicle owners. This proactive measure reflects Mercedes-Benz’s commitment to ensuring the safety and reliability of its vehicles.
Importance of software reliability
In today’s automotive landscape, the role of software in vehicle operation is increasingly critical. As vehicles become more technologically advanced, the reliance on complex software systems to manage various functions grows. This incident underscores the essential need for manufacturers to uphold rigorous quality control processes to address potential issues before they impact consumers.
Mercedes-Benz’s prompt response to this software malfunction illustrates the significance of transparency and accountability in the automotive industry. By tackling the issue directly and providing resources for affected customers, the company reinforces its commitment to customer safety and satisfaction.