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Mercedes-Benz has announced a recall affecting several models from its prestigious AMG performance division. This decision arises from a notable software error that could impair drive power, raising safety concerns for drivers.
Affected models and scope of recall
The recall includes various models, specifically the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, as well as other variants such as the AMG SL 63 S E Performance and both standard and coupe-style AMG GLC 63 S E Performance. This action affects vehicles manufactured between the 2023 and 2025 model years, totaling approximately 2,943 vehicles in the United States.
Details of the software issue
The issue arises from a fault in the starter motor and generator control unit. According to the recall notice submitted to the National Highway Traffic Safety Administration (NHTSA) on February 28, under recall campaign number 25V129000, this software error could result in a complete loss of drive power. Such a malfunction significantly increases the risk of an accident, as it may prevent drivers from effectively operating their vehicles.
Resolution and safety measures
To address this issue, Mercedes-Benz has proposed a clear solution. Authorized dealers will update the control unit’s software, restoring vehicles to optimal functionality. This service will be offered to affected owners at no charge.
Timeline for notifications and further assistance
Starting April 29, owners of affected vehicles will receive formal notifications by mail. These letters will include crucial information about the recall process and the steps needed to address the issue. For further details or assistance, Mercedes-Benz encourages customers to contact their dedicated customer service line at 1-800-367-6372 or visit the automaker’s official recall webpage.
Mercedes-Benz indicated that they first became aware of the issue in late 2024 after multiple reports of vehicles failing to start. Following a comprehensive investigation, the company determined that there was a reasonable possibility of a safety risk. It is essential to highlight that, as of now, there have been no reports of accidents or injuries related to this defect.
Mercedes-Benz recalls highlight software safety in high-performance vehicles
The automotive industry is undergoing significant changes, yet the safety and reliability of vehicles remain paramount for manufacturers such as Mercedes-Benz. This recent recall emphasizes the necessity of upholding strict standards for software performance, especially in high-performance models.