Argomenti trattati
In a significant move, Mercedes-Benz has initiated a recall affecting select models from its high-performance AMG division. This action is primarily due to a software malfunction that has the potential to compromise driving capabilities, raising safety concerns for drivers.
The specific vehicles included in this recall are the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both the standard and coupe-like variants of the AMG GLC 63 S E Performance. These models span the production years of 2023 to 2025, with a total of 2,943 vehicles affected in the United States.
Understanding the recall details
The recall was formally announced by the National Highway Traffic Safety Administration (NHTSA), under campaign number 25V129000. According to the notice, the underlying software issue can lead to a failure in the starter motor and generator control unit, potentially resulting in a complete loss of drive power. This situation could significantly elevate the risk of an accident, making this recall a priority for the automaker.
Identifying the safety risks
Mercedes-Benz became aware of the software problem following multiple reports from customers who experienced difficulties starting their vehicles. Upon further analysis, the company concluded that there might be a safety hazard associated with the identified defect. However, the manufacturer has stated that, to date, there have been no recorded incidents of crashes or injuries linked to this software error.
What owners need to know
For vehicle owners affected by this recall, notifications will be sent out starting April 29. Each owner will receive a formal letter detailing the situation and the necessary steps to take. The remedy for this issue involves a software update to the control unit, which will be provided by authorized dealers at no cost to the vehicle owners.
Steps to address the issue
Owners of the recalled models are encouraged to reach out for more information regarding the recall process. They can contact Mercedes-Benz at 1-800-367-6372. Additionally, the automaker maintains a dedicated recall page on its website where owners can find updates and further details about their specific vehicles.
The identification and prompt action regarding this software issue exemplify Mercedes-Benz’s commitment to safety and customer service. By addressing the potential risks associated with their high-performance hybrid models, the company aims to ensure that all drivers can operate their vehicles with confidence.