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Mercedes-Benz has announced a significant recall affecting a selection of its plug-in hybrid models from the renowned AMG performance line. This action results from a software malfunction that poses a risk of losing drive power, potentially compromising vehicle safety.
The recall includes various models, specifically the AMG S 63 E Performance, AMG GT 63 S E Performance (including the 4-Door Coupe variant), AMG SL 63 S E Performance, and both the standard and coupe-like versions of the AMG GLC 63 S E Performance. The affected vehicles span model years from 2023 to 2025, with approximately 2,943 cars impacted in the United States.
Understanding the recall details
According to the recall notice issued by the National Highway Traffic Safety Administration (NHTSA) on February 28, referenced under recall campaign number 25V129000, the software error may lead to a failure in the starter motor and generator control unit. This failure could ultimately result in a total loss of drive power, increasing the risk of accidents.
Implications for vehicle owners
Mercedes-Benz has stated that dealership technicians will perform a software update on the affected control units as part of the remedy. This service will be conducted at no cost to vehicle owners. The automaker noted that it became aware of the issue in late 2024 after receiving multiple reports of vehicles failing to start, prompting an investigation.
During this inquiry, Mercedes concluded that a potential safety concern could not be overlooked, although the company reported no incidents of crashes or injuries linked to this defect. Mercedes is committed to ensuring the safety and reliability of its vehicles, and this recall serves as a proactive measure to address the identified issue.
Notification and support for owners
Owners of the affected models can expect formal notifications by mail starting April 29. This communication will provide additional details regarding the recall and the necessary steps to rectify the issue.
How to seek assistance
For further information or assistance, Mercedes-Benz has established a dedicated support line at 1-800-367-6372. Vehicle owners are also encouraged to visit the automaker’s official recall webpage for the latest updates and guidance on this matter. It is crucial for owners to stay informed and take the necessary actions to ensure their vehicles are safe to operate.
While recalls can pose inconveniences for vehicle owners, they are essential for maintaining safety standards. Mercedes-Benz’s prompt action in addressing this software error reflects the company’s commitment to customer safety and satisfaction. Owners of the affected hybrid models should take advantage of the complimentary service to update their vehicles, ensuring they continue to deliver the performance and reliability synonymous with the AMG brand.