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The facts
Mercedes-Benz has announced a recall affecting specific models from its AMG performance line. This action addresses a significant software error found in several plug-in hybrid vehicles. The error poses a serious risk of losing drive power under certain conditions.
Details of the recall
The recall includes various models such as the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, and AMG GLC 63 S E Performance, which encompasses both the traditional SUV and its coupe variant. These vehicles, produced between 2023 and 2025, total 2,943 units identified in the U.S. market as potentially affected by this issue.
Details of the recall
The National Highway Traffic Safety Administration (NHTSA) officially documented the recall under campaign number 25V129000. The notice indicates a software malfunction that may lead to failure of the starter motor and generator control unit. This defect significantly raises the risk of losing drive power, increasing the likelihood of accidents on the road.
What owners need to know
Mercedes-Benz has announced that vehicle owners will not incur any costs related to a recent issue. Authorized dealers will perform necessary software updates on the affected control units at no charge. This action is crucial to restoring the vehicles’ proper functionality and ensuring driver safety.
The company identified this issue in late 2024 after receiving reports from customers who faced difficulties starting their vehicles. An investigation was promptly launched to evaluate the situation, confirming a potential safety hazard. Fortunately, Mercedes-Benz has stated that they are unaware of any accidents or injuries linked to this defect, providing reassurance to both the company and its customers.
Notification process and customer support
Affected vehicle owners will begin receiving official notifications by mail on April 29. This communication will outline detailed instructions on how to proceed and ensure their vehicles are updated and safe to drive. For those seeking additional information or assistance, Mercedes-Benz has established a dedicated helpline at 1-800-367-6372. Customers can also visit the company’s official recall webpage for further support.
The significance of addressing software issues
This incident underscores the vital role that software integrity plays in contemporary automotive engineering. As vehicles increasingly depend on sophisticated software systems for their operation, even minor glitches can pose substantial safety risks. Mercedes-Benz’s prompt action to rectify this issue demonstrates their commitment to customer safety and vehicle reliability.
In the current automotive environment, where performance and technology converge, it is essential for manufacturers to remain vigilant in monitoring software performance. This proactive approach ensures that potential issues are resolved before they escalate into serious concerns that could endanger driver safety.