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Mercedes-Benz has announced a significant recall affecting select models from its AMG performance division. This action responds to a software glitch that may reduce drive power, raising safety concerns for drivers and passengers.
The recall impacts several models, including the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both versions of the AMG GLC 63 S E Performance—the traditional SUV and the coupe-like variant. These vehicles, produced between 2023 and 2025, total approximately 2,943 units in the United States.
Understanding the recall details
According to the recall notice released by the National Highway Traffic Safety Administration (NHTSA), the issue stems from software problems. This malfunction can cause failures in the starter motor and generator control unit, potentially resulting in a total loss of drive power. Such a failure significantly increases the risk of a crash, making this recall a critical safety measure.
What are the next steps for owners?
To rectify the issue, Mercedes-Benz will update the control unit’s software at no cost to vehicle owners. The company plans to notify affected customers, with letters scheduled to be sent starting April 29. Owners are encouraged to act quickly to ensure their vehicles remain safe for operation.
Mercedes-Benz became aware of this issue in late 2024, following reports of vehicles having trouble starting. After a comprehensive investigation, the automaker recognized the potential safety risk and decided to initiate the recall.
Company response and safety measures
Despite the seriousness of the situation, Mercedes-Benz has stated that there have been no reports of accidents or injuries directly linked to this software defect. The company’s proactive approach to addressing the issue underscores its commitment to customer safety and satisfaction.
How to get more information
Owners of the affected models seeking more information about the recall can contact Mercedes-Benz customer service at 1-800-367-6372. Additionally, they can visit the manufacturer’s dedicated recall page for further updates, ensuring they stay informed about their vehicles.
This recall highlights the ongoing importance of vehicle safety as technology in automobiles continues to evolve. Manufacturers must remain vigilant in monitoring software and addressing issues promptly to protect their customers.