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In a significant move to ensure driver safety, Mercedes-Benz has initiated a recall affecting several high-performance AMG plug-in hybrid vehicles. This action follows a software malfunction that could potentially result in a loss of driving power, raising concerns about the risk of accidents.
The recall targets notable models, including the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and both the AMG GLC 63 S E Performance SUV and its coupe variant, all produced between 2023 and 2025. In total, approximately 2,943 vehicles are affected within the United States.
Understanding the recall details
The recall information was made public through a notice issued by the National Highway Traffic Safety Administration (NHTSA), citing recall campaign number 25V129000. The concern arises from a defect that may lead to the failure of the starter motor and generator control unit. If this issue occurs, drivers might experience an unexpected loss of driving power, significantly increasing the likelihood of a vehicular mishap.
Mercedes-Benz’s response and corrective action
In response to these findings, Mercedes-Benz has committed to rectifying the situation by updating the control unit’s software. This essential service will be performed at no cost to vehicle owners, ensuring a safe and enjoyable driving experience.
Mercedes-Benz first became aware of the software issue in late 2024, following reports from customers whose vehicles failed to start. A thorough investigation confirmed that this defect could pose a genuine safety concern. Fortunately, the automaker has reassured customers that, as of now, there are no reports linking this malfunction to any accidents or injuries.
Notification and customer support
Owners of affected vehicles will be contacted directly via mail, starting from April 29, providing necessary details regarding the recall and subsequent actions required. The company encourages any vehicle owners with questions or requiring further assistance to reach out to their dedicated support line at 1-800-367-6372 or to visit the official Mercedes-Benz recall website for comprehensive information.
This recall underscores the importance of software reliability in modern vehicles, particularly as automotive technology continues to evolve. As manufacturers increasingly integrate complex software systems, ensuring the safety and functionality of these systems is paramount. Mercedes-Benz is taking proactive measures to address this issue, reflecting their commitment to customer safety and satisfaction.
Future implications for vehicle safety
While this incident is isolated to specific models, it highlights a broader trend in the automotive industry where software-related issues can have significant ramifications. Vehicle recalls are essential for maintaining safety standards, and the swift action taken by Mercedes-Benz demonstrates the company’s dedication to resolving potential hazards before they escalate into more serious problems.
As drivers increasingly embrace the benefits of plug-in hybrid vehicles, manufacturers must remain vigilant in monitoring and addressing unforeseen issues. The response from Mercedes-Benz serves as a reminder of the importance of transparency and communication in the relationship between automakers and their customers.