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Mercedes-Benz has announced a recall affecting several high-performance AMG plug-in hybrid vehicles due to a software malfunction that could result in a significant loss of drive power. The recall impacts various models produced between 2023 and 2025, involving nearly 2,943 vehicles across the United States.
This recall has drawn attention because of the potential safety risks linked to the software error, prompting the National Highway Traffic Safety Administration (NHTSA) to intervene. Their formal recall notice, issued on February 28, emphasizes the critical nature of the situation and outlines the necessary steps to address the defect.
Affected models and details of the recall
The recall specifically pertains to a range of AMG models, including the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, and AMG SL 63 S E Performance, among others. Additionally, both standard and coupe versions of the AMG GLC 63 S E Performance are included in this recall. The vehicles are primarily identified under the recall campaign number 25V129000.
Understanding the software issue
The recall centers on a defect within the starter motor and generator control unit software. This glitch can cause the control unit to malfunction, leading to a complete loss of drive power. Such an event poses a heightened risk of accidents, as drivers may suddenly find themselves unable to control their vehicle effectively in critical situations.
Mercedes-Benz became aware of the issue in late 2024 after receiving multiple reports from customers regarding their vehicles failing to start. Following an extensive investigation, the automaker concluded that the potential safety hazard could not be overlooked, resulting in the decision to issue the recall. Notably, the company has confirmed that there have been no reported injuries or crashes linked to this software malfunction.
Steps for affected owners
For owners of the affected Mercedes-Benz models, the company will begin notifying them via mail starting on April 29. The notification will contain detailed information about the recall and the necessary steps to rectify the software issue. Owners are encouraged to remain vigilant and respond promptly to the notice to ensure their vehicle’s safety.
How to get assistance
Individuals seeking further information regarding the recall can contact Mercedes-Benz directly at 1-800-367-6372. Alternatively, they can visit the official Mercedes-Benz recall page for comprehensive details about the recall process and what it entails.
While recalls can be concerning for vehicle owners, it is crucial to recognize that they are implemented to ensure the safety and reliability of vehicles on the road. Mercedes-Benz’s proactive approach in addressing this software issue demonstrates its commitment to upholding safety standards and protecting its customers.