Argomenti trattati
Understanding the terms of purchase is crucial when customizing your motorcycle, particularly regarding returns. Custom products, such as steel flex lines and brake and clutch levers, are crafted to your specifications, significantly influencing the return process.
This article clarifies the intricacies of our return policy, ensuring you are well-informed before making any purchases.
Custom product specifics
At SPIEGLER, we pride ourselves on providing tailored motorcycle components. Unlike standard items that are readily available, our products are assembled according to your specific preferences. Each order is unique, reflecting your choices in color, adapters, and other model-dependent features. Due to this customization, we do not maintain a stock of pre-fabricated items.
Understanding the legal framework
In accordance with applicable laws, particularly § 312g para. 2 BGB, certain conditions apply to the return of custom-made items. Since these products are specifically manufactured for you after the order is placed, the standard cancellation rights do not apply. This regulation ensures that the customization process is respected and prevents disruption in our production flow.
It’s essential to be aware that if you accidentally place an incorrect order, we offer a goodwill return option. However, this is subject to a fee of €40. If you choose to return an item without prior notice, this fee will also be deducted automatically when issuing your credit note. Transparency in these procedures helps maintain a smooth transaction experience.
Exchanging custom items
If you need to exchange a custom product for any reason, we encourage you to contact us directly. Our customer service team can be reached at +49 (0) 76 67 / 9 06 64-0, ready to assist you in finding the best possible solution. We understand that flexibility is vital when it comes to custom motorcycle parts.
With numerous combinations available for each product, we aim to support you in achieving your ideal motorcycle setup. Our goal is to ensure that you are satisfied with your purchase, and we will work diligently to provide you with the most effective alternatives.
The role of individual customization
The creation of SPIEGLER lever sets and steel flex lines as individual production items highlights the importance of personalization in the motorcycle community. Each part is not merely a component; it reflects the rider’s personality and preferences. This bespoke approach sets us apart in the market.
When making a purchase, consider the implications of customization. It’s not just about selecting a product; it’s about choosing a part that resonates with your riding style. Therefore, understanding our return policy is crucial for any motorcycle enthusiast looking to upgrade their machine.