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In a recent announcement, Mercedes-Benz has initiated a recall for a selection of its AMG performance division plug-in hybrid vehicles. This decision addresses a software malfunction that could potentially lead to a loss of drive power, raising safety concerns for drivers.
The recall affects the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and the AMG GLC 63 S E Performance (including both the standard SUV and the coupe-like variant) from the 2023 to 2025 production years. Approximately 2,943 vehicles in the United States are impacted.
Understanding the software issue
According to the National Highway Traffic Safety Administration (NHTSA), the recall notice, issued under campaign number 25V129000, indicates that the software problem may cause failures in the starter motor and generator control unit. This malfunction can lead to a complete loss of drive power, increasing the risk of accidents.
Impact on vehicle performance
Owners of the affected AMG models may face significant inconvenience, as the software error could prevent their vehicles from starting. Although the company has not reported any incidents of crashes or injuries related to this defect, the potential safety issue warranted immediate action.
Mercedes-Benz first became aware of the issue in late 2024 through reports from vehicle owners experiencing difficulties starting their cars. Following a detailed analysis, the automaker concluded that a definitive safety hazard could not be overlooked.
Steps for resolution
To address this critical situation, Mercedes-Benz has outlined a straightforward remedy. Authorized dealers will update the software within the control unit of the affected vehicles. This essential service will be provided at no cost to vehicle owners, ensuring efficient and effective completion of the necessary updates.
Notification process
Starting on April 29, affected owners will receive official notifications by mail detailing the necessary steps to take. It is crucial for owners to pay attention to this communication, as it will provide guidance on how to proceed to rectify the software issue.
For additional information or clarification regarding the recall, Mercedes-Benz has established a dedicated contact line at 1-800-367-6372. Comprehensive details are also available on the automaker’s official recall page, ensuring that customers have access to the latest updates.
While the software glitch poses a risk, Mercedes-Benz is taking appropriate measures to rectify the situation and ensure the safety of its drivers. Implementing software updates is a critical step toward restoring confidence in the performance and reliability of these luxury hybrid vehicles.