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In a proactive move, Mercedes-Benz has announced a recall affecting several high-performance AMG plug-in hybrid models. This decision follows the identification of a software glitch that could result in a loss of drive power, posing potential safety risks for drivers.
The affected models include the AMG S 63 E Performance, AMG GT 63 S E Performance 4-Door Coupe, AMG GT 63 S E Performance, AMG SL 63 S E Performance, and AMG GLC 63 S E Performance variants, which encompass both traditional SUV and coupe-like designs. Approximately 2,943 vehicles within the United States are involved in this recall, covering production years from 2023 to 2025.
Understanding the recall details
The National Highway Traffic Safety Administration (NHTSA) issued a recall notice on February 28, citing campaign number 25V129000. The notice states that the malfunctioning software may cause failures in the starter motor and generator control unit. Such failures can lead to a complete loss of drive power, increasing the risk of accidents on the road.
How the issue was discovered
Mercedes-Benz became aware of this software issue in late 2024 after receiving reports from individual vehicle owners who experienced difficulties starting their cars. Following a thorough investigation, the company concluded that the risk posed by the defect could not be overlooked. Fortunately, there have been no reported injuries or crashes associated with this issue.
Remedial actions and owner notifications
To address the problem, affected dealerships will offer a complimentary software update to the control units of the vehicles involved in this recall. This measure aims to ensure the safe and efficient operation of the vehicles moving forward.
Mercedes-Benz plans to notify owners of the impacted vehicles via mail, with notifications expected to commence on April 29. For those seeking additional information or concerned about the safety of their vehicles, the company encourages them to contact their customer service line at 1-800-367-6372 or visit the official recall page on the Mercedes-Benz website.
Future implications for owners
For owners of the affected AMG hybrid models, understanding the implications of this recall is crucial. While the potential safety risk has been identified, the prompt actions taken by Mercedes-Benz underscore the company’s commitment to vehicle safety and customer satisfaction. By addressing the issue swiftly, Mercedes-Benz aims to restore confidence among its drivers and uphold its reputation for excellence in automotive engineering.
This recall serves as a reminder of the significance of software integrity in modern vehicles, particularly those equipped with advanced hybrid technology. As automotive technology continues to evolve, manufacturers must remain vigilant in monitoring their systems to ensure the utmost safety for their consumers.