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Mercedes-Benz has announced a recall affecting several of its AMG plug-in hybrid models due to a significant software issue that may result in a loss of drive power. The recall impacts a total of 2,943 vehicles in the United States, spanning various models produced between 2023 and 2025.
The affected models include the AMG S 63 E Performance, AMG GT 63 S E Performance (both the 4-Door Coupe and standard version), AMG SL 63 S E Performance, and the AMG GLC 63 S E Performance (available in both SUV and coupe-like formats). This recall is a response to a software error that could potentially compromise the vehicle’s starter motor and generator control unit.
Understanding the recall details
According to a notice from the National Highway Traffic Safety Administration (NHTSA), issued on February 28, the software malfunction could lead to the failure of the control unit. Such failure poses a significant risk by potentially resulting in a loss of drive power, increasing the likelihood of accidents. The recall is officially designated as campaign number 25V129000.
Actions taken by Mercedes-Benz
To address this issue, affected vehicle owners will be invited to their local dealerships for a complimentary software update. This proactive step aims to ensure the safety and optimal functionality of the vehicles involved.
Mercedes-Benz first identified this potential risk towards the end of 2024 after receiving reports from drivers regarding difficulties in starting their vehicles. Following a comprehensive investigation, the company acknowledged the importance of addressing this safety concern, which led to the recall.
Communication with vehicle owners
Notifications will begin to be sent out on April 29 to the owners of the affected vehicles, detailing the recall and outlining the necessary steps to take. Mercedes-Benz is dedicated to transparency and safety, ensuring that all impacted customers receive timely information.
While the automaker has confirmed that no accidents or injuries related to this defect have been reported, addressing potential safety hazards remains a top priority. For further assistance, Mercedes-Benz has made its customer service line available at 1-800-367-6372 and encourages visits to their recall webpage for additional information.
This recall highlights the critical role that software plays in modern vehicles, especially in high-performance models like those in the AMG lineup. As technology continues to advance, manufacturers must stay vigilant in identifying and resolving any issues that could threaten safety and performance.