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In a proactive move to ensure driver safety, Mercedes-Benz has announced a recall affecting specific models from its high-performance AMG division. This decision follows the discovery of a software error that could potentially lead to a loss of drive power, raising safety concerns for owners of these vehicles.
The recall impacts several plug-in hybrid models, including the AMG S 63 E Performance, the AMG GT 63 S E Performance 4-Door Coupe, and both the standard and coupe versions of the AMG GLC 63 S E Performance. Models produced from 2023 to 2025 are included in this recall, totaling approximately 2,943 vehicles across the United States.
Understanding the recall details
According to the notice issued by the National Highway Traffic Safety Administration (NHTSA), the identified software issue could result in a failure of the starter motor and generator control unit. This malfunction may cause drivers to experience a sudden loss of drive power, significantly increasing the risk of a crash.
Steps for resolution
To address this critical issue, Mercedes-Benz has committed to rectifying the problem by updating the control unit’s software. This essential service will be provided to vehicle owners at no cost, ensuring that safety is prioritized without a financial burden.
Timeline and communication
The automaker became aware of this issue towards the end of 2024 after receiving multiple reports indicating that some vehicles were failing to start. Following a thorough investigation, they determined that a potential safety risk was associated with this software glitch. Importantly, Mercedes-Benz has stated that, to date, there have been no known incidents of crashes or injuries linked to this defect.
Beginning on April 29, affected vehicle owners will receive official notifications by mail, detailing the recall and the necessary steps to take. For additional information or assistance, Mercedes-Benz encourages individuals to reach out via their customer service line at 1-800-367-6372 or visit the automaker’s dedicated recall page for updates.
Mercedes-Benz’s commitment to safety
This recall underscores Mercedes-Benz’s commitment to customer safety and the importance of addressing potential vehicle issues promptly. As the automotive industry continues to innovate with hybrid technology, ensuring the reliability and safety of these systems remains a top priority.